Terms & Conditions

We are committed to protecting and respecting the privacy of our clients and customers. This policy sets out the basis on which any personal data we collect from you or you provide to us will be processed, shared or transmitted by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Bookaloo Ltd is the Data Controller, for the purpose of compliance under the Data Protection Act 1998, the Privacy and Electronic Communication (EC Directive) Regulations 2003 and the EU General Data Protection Regulation. Bookaloo Ltd can be contacted at Bookaloo Ltd, 48 Warwick Street, W1B 5AW, London.

Our Data Promise last updated: 24 May 2018.

1. What type of information and data do we collect about you?

We may collect and process the following data about you:

  1. Information you give us. You may provide us with personal information about you by completing the request forms on our website or by corresponding with us by phone, e-mail or otherwise. You may also provide us with information when you search for a particular service, order a service or product on our website, contact us via the website or report a problem with our website. We may collect your personal data to inform you of the various products and services we offer. The information you give us may include your name, address, e-mail address, phone number, occupation and financial and credit card information.
  2. Information we collect about you. Each time you visit our website, we may automatically collect the following information:
    1. Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
    2. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; browser version; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
    3. This information may be collected by placing Cookies on your computer. Please see below for more information about the way we use Cookies.
  3. Information you provide to us. When you use our services, you may provide us with the following information:
    1. Information about you, your employees, agents, advisors or freelancers, which may include name, title, job title, employer, home and/or work address, email address and telephone number.
    2. Information about your customers, prospects, professional contacts and suppliers, or their employees, agents or freelancers, which may include name, title, job title, employer, home and/or work address, email address, telephone number, transactions data and interests data.
  4. Information we receive from other sources. We may receive information about you:
    1. When you use any of the other services we provide.
    2. From the third parties we work with (including, for example, business partners, galleries, brokers, sub-contractors, payment and delivery services, analytics providers, search information providers, credit reference agencies).

2. How do we use your information?

We use information held about you in the following ways:

  1. Information you give to us. We will use this information:
    1. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services you request from us;
    2. to provide you with information about other goods and services we offer similar to those you have already purchased or enquired about;
    3. to notify you about changes to our service;
    4. to ensure content from our website is presented in the most effective manner for you and for your computer;
    5. to provide marketing information to you and for the purposes of customer support, billing and for auditing services.
  2. Information you give to us. We will use this information:
    1. to administer our website, applications and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    2. to improve our website and applications to ensure content is presented in the most effective manner for you and for your computer;
    3. as part of our efforts to keep our website and applications safe and secure;
    4. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
    5. to make suggestions and recommendations to you and other users of our website and applications about goods or services which may interest you or them.
  3. Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).